Frequently Asked Questions

General Information

• What does TLC Krafty Designs offer?
  At TLC Krafty Designs, we specialize in creating custom-designed products, including apparel, tumblers, tote bags, candles, car coasters, and more. Every item is handmade to bring a personal touch to your life or event.
• Where are you located?
  We are an online-based business. You can shop directly on our website or find us at local events and craft fairs—follow us on social media for updates!

Ordering Process

• How do I place an order?
  You can place your order directly on our website.
• Can I customize my order?
  Yes, we love bringing your ideas to life! Use our custom order form on the website to share your design ideas, text, or logos.
• Do you charge extra for custom designs?
  Basic customizations (e.g., adding text or logos) range from $5–$15. More complex or detailed designs may incur additional charges.
• Can I change or cancel my order after placing it?
  Changes or cancellations must be requested within 24 hours of placing your order. After this time, we may have already started production, and changes may not be possible.

Shipping and Delivery

How long will my order take?

Standard orders: 5–8 business days once your items are ready to ship.

Expedited shipping: 2–4 business days for an additional fee.

• Do you ship internationally?
  Currently, we ship within the United States only.
• How can I track my order?
  After your order ships, you’ll receive a tracking number via email to keep you updated on its delivery status.

Returns and Exchanges

• Can I return or exchange my order?
  Because each item is custom-made, we cannot accept returns or exchanges. However, if there’s an issue with your order, please contact us within72 hours so we can make it right.
• What should I do if my item is damaged or incorrect?
  Email us at tina@tlckraftydesigns.comwith a photo of the issue, and we’ll assist you promptly.

Product Care

How should I care for my custom apparel?

• Wash cold, inside out.
• Tumble dry low or air dry.
• Avoid bleach and ironing directly on designs.

Customization Details

• What customization options are available?
  We offer text, logos, themed designs, and a variety of colors. Share your ideas with us via our custom order form on the website.
• Can I see a mockup of my design?
  Yes, we provide mockups upon request, depending on the complexity of the design.
• Are there any items you don’t customize?
  While we specialize in custom products, some materials or items may not be customizable. Contact us to confirm if your idea can be made.

Gift Options

• Can I send my order as a gift?
  Yes, we offer gift packaging upon request. Let us know at checkout or send us a message to include a custom note with your order.

Events and Special Orders

• Do you offer bulk discounts?
  Yes! We offer discounts for group or bulk orders, including team apparel or event favors. Contact us for details on pricing and lead times.
• Can I order items for an event?
  Absolutely! For large orders or event-specific items, contact us early to ensure on-time delivery.

Event Participation

• How can I find you at local events?
  Follow us on Facebook and Instagram for updates on where we’ll be next.

Payment Questions

• What payment methods do you accept?
  We accept Visa, Mastercard, Venmo, PayPal, and Apple Pay. Unfortunately, we do not accept Zelle.

Sustainability

• Are your products eco-friendly?
  Many of our materials are sustainably sourced. We also minimize waste by making products to order.

Product-Specific Questions

• Do you make apparel for kids?
  Yes, we offer customizable apparel for all ages, including kids' shirts, hoodies, cups and more.
• Do your tumblers fit in standard car cup holders?
  Yes, most of our tumblers are designed to fit in standard cup holders. Check the product description for specific details.

Behind-the-Scenes

• How are your products made?
  All our items are handmade with care using high-quality materials. Each design is created with attention to detail to ensure your satisfaction.